Andy McDade

Review of Guoman & Thistle hotels

This hotel is getting quite old and it shows. The ...

This hotel is getting quite old and it shows. The fixtures and fittings are tired and worn. The TV system is old fashioned and has really poor picture quality.
My room was cold. The Aircon system seemed to make no difference. The dial just had a plus and minus symbol, adjusting it made no difference to the temperature. No idea if in the summer it is cooled or not.
Room service did not clean the drinking glasses from the room or the bathroom and just left them where I left them. I had to wash them myself. The face flannels were not replaced when I left them in the bath.
There are no power sockets near the bed to charge your phone or anything.
The breakfast staff are rude and unhelpful. I had to get up from my table and ask for a pot of tea everyday I was there. When I was standing in the breakfast queue with my plate, a staff member pushed past me between the counter and myself, knocking my plate with his shoulder. Not acknowledgment, never mind an apology.
The room serve has a five pound delivery charge! The restaurant has a mandatory service charge. The prices you see on the menus are not what you pay.
Last thing. At checkout wasn't even asked how my stay was. I had to ask for a print out of my invoice. They obviously don't care.