linda banfield

Review of Nauti-Cat Cruises

i booked a 6 PM cruise for Saturday Oct.13, 2018. ...

i booked a 6 PM cruise for Saturday Oct.13, 2018. Due to it being a 6 PM , 2 1/2 hour cruise we decided to stay in Traverse city instead of heading straight to Petoskey to enjoy the fall colors. At 5:45 PM my daughter and I arrived at the address given. I saw no sign of the Nauti Cat. We dialed the phone # and a girl answered. I asked where they were located because we had booked a cruise. She said that she saw that we had reservations but their season had ended and I should have been contacted. I had no calls on my phone, in fact the day before I received an email from nauti cat confirming my reservations. She apologized and said that she would refund my credit card. If this cruise wasn't planned we would never have stayed all day in Traverse City and would have gone on to Petoskey. This is poor management. We were more than disappointed , we were pissed!!