L B

Review of Advantage Nissan

Trucks been there for almost 3 weeks. Kept getting...

Trucks been there for almost 3 weeks. Kept getting told that our truck will be done the very next day. We had to keep calling for updates. Every day they gave us the runaround. 3 days in a row they keep extending. We took turns getting days off work because we didnt have a 2nd car. They finally said the ECM they installed was not working, and they have to order a new one which won't arrive until November 15th. We got a call yesterday that now the ECM wont SHIP until the 17th. If we had known that the truck would be there for a month we would have never gone here. We need 2 cars to get to work. We are down to one car. We asked if they could at least get us a loaner vehicle but they said we would have to pay $35 a day. Just imagine. We took the truck in and was told it would be done in 1 day. Here we are, still no truck. Oh, and they tried to charge us for the bad ECM that they ordered because, and I quote: "I still have to pay my tech for labor"
Strongly advise you to go to west hills if you need work done. They will give you a loaner car for free.

UPDATE:
The husband picked the truck up yesterday 14 December. Soon after my initial review was posted, the owner of advantage Nissan Chuck Capps reached out to us to apologize and help us. He put us in a free rental.car which we utilized up until our truck was done. Thank you Chuck! Saved us a months worth of money on rental costs.

Anyway, they had to return the ECM and order another one. The truck didnt take for some reason. So, they tested our ECM that was on our truck when it was brought in. Turns out it was working just fine. Luckily, Chuck told the techs not to charge for any further testing. After more tests, they found that the wiring was faulty, and they replaced that and the camshaft and crankshaft sensors.
A couple months of our truck being in the shop, we finally have it back. Personally I think it took way too long. I am just grateful the truck is done and hopefully it fixes the issues. We will have to wait and see the more we drive the truck. Chuck Capps is a great person and has really helped us out. It says a lot when the owner himself reaches out to remedy the situation.