Cristina Sunico

Review of Shangri-la's Edsa Plaza Hotel

This is not the first time that we stayed at your ...

This is not the first time that we stayed at your hotel. It is however, our first time to book a room at the Tower wing for we usually stay at the Garden wing. Our overall stay was quite good, although next time, maybe we'll book another date rather than New Year's Eve. I don't know what you call them exactly, but the ladies roaming the lobby on our day of check in were helpful and lovely. As soon as I got in line, one of them approached me almost immediately, but then again, I'll attribute that to the fact that I'm pregnant. She then directed me to another makeshift check in counter at the Mactan room. What I liked about that check in was that there were seating, food and drinks were also being served. It still took us about 45 minutes to get a room though. We had no problems with our room, an added bonus was the bidet. I just found the "refrigerator" somewhat odd. It seemed more like a chiller. Again, we experienced a few hiccups with our check out. Though the check out process again only took a few minutes, expedited by my expectant condition, it still took us an hour and thirty minutes before we finally left the hotel. I understand your hotel was insanely full, but you'd think you'd be used to it by now.