Was there last night to eat with 4 kids.Besides th...

Was there last night to eat with 4 kids.Besides the fact that it took awhile for a server to even take a drink order, it took forever to get drinks (w/o) straws. Taking forever for straws and seeing him serve other tables I had to ask a manager for straws. Food also took forever and while served, my 8yo daughter had to wait so long just to get ketchup which while my server disappeared I had to ask a manager again! Of course after my kids were settled and good to eat, I discovered my medium ordered steak was burnt!! They promised another one right away, but of course that took another 20 minutes and while my kids were done, I still don't have my food. Another steak came out and low and behold BURNT AGAIN!!

Seeing servers and managers on their phones and dealing with 2 different managers about the lousy service just leaves a bad taste in my mouth. Managers were definitely nice, but the whole experience was just too frustrating!