I can't in good conscience give them 5 stars. Howe...

I can't in good conscience give them 5 stars. However the medical staff deserve more than 5 stars.
My mother was transferred there from Cape Canaveral Hospital for an Open Heart surgery. The nurses, doctors, anesthesiologist, and CNAs were all fantastic. I spent every day there with her. Only saw house keeping the first day none after that.
The kitchen never got her meal orders correct.
The very worst department was case managment. Mom told them from day one she would need a Walker and shower chair at home. We were told the day before discharge it would be taken care of. 10 days after discharge neither had been delivered and noone could tell us if or when they would ever be delivered. Since mom got tired just walking to the bathroom and she had no Walker she developed fluid on her lung and needed to be put on medication at her post OP follow up appointment. Finally I had enough and called the equipment company myself and was told the Walker would be delivered the next day. Now 11 days post discharge. I told them i was driving the hour distance to pick it up because i was not willing to wait any longer. She still has not been able to shower because no shower chair. Her discharge orders from the surgeon say she is supposed to shower twice a day. That is not possible without the chair since she is too weak to stand long enough. If she developed an infection in her incision that will be too much. We wash it twice daily but it is not the same as a shower. This is so unacceptable.