Before purchasing my car, I noticed that the front...

Before purchasing my car, I noticed that the front bumper cover for the tow hook was missing, leaving a hole in the bumper. The salesman promised the item was on order and they would ship it to me. I drove all the way from FL to SC to trade in one of my cars for the used Lexus IS200 they had. I have to yet to receive this part months later, even after I've called a couple times. At this point I'll have to accept my loss. Moral of the story: MAKE SURE YOU GET EVERYTHING IN WRITING BECAUSE THE WORDS THAT COME OUT OF THEIR MOUTHS CANNOT BE TRUSTED.