Ruth Review of NC-AAA
Have been happy with AAA, Bought cars through thei...
Have been happy with AAA, Bought cars through their car buying service (will continue to do so, never buy directly from a dealer). However their battery service, is convenience, yet forsaking quality. You are stranded, they come jump, you get a new battery. First time ever getting a AAA battery 3 months ago, it just died. They came out, jumped it, tested and said it is not the battery and refused to replace it. This is a 5 year old Acura, a 'drain' would be very, very rare. Suggestion: if stranded, have AAA jump start, then get a quality battery elsewhere. For simply good customer service for a 40 year customer, they should have replaced it. Now we are stuck with a bad battery and will probably go get a better one. Called member services; no help or willingness to advance our complaint to a higher level. Folks in the field are great, just the ridiculous 'protocol' versus doing the right thing for a long-time AAA customer.
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