I was very disappointed by my stay at Sofitel. Che...

I was very disappointed by my stay at Sofitel. Check-in took a long time (guests were queuing at the reception) and the receptionists did not seem in a particular hurry. I was given a voucher for a complimentary drink but there was nobody at the bar for more than 15 minutes, and reception and concierge were too busy to find the barman so I gave up.
I was also disappointed by the service in the spa/pool area. When I arrived, I asked how to access the swimming pool and made it obvious it was my first time. I was fully dressed and was directed to the pool, but when I finally found the lockers I realised there were no keys and had to go back to ask the spa reception for a locker key (locker keys not being available on lockers but only from the spa reception). The room itself was good and the bed comfortable but, in the bathroom, the water temperature kept changing while I was showering.
I would not recommend staying at this hotel unless you have no choice (it's the only hotel directly at the airport) or you do not mind wasting your money.