Recently took my car in for an oil change and insp...

Recently took my car in for an oil change and inspection sticker. Service was great. The waiting room is very comfortable and the coffee and bagels are a nice touch. Both the dealer that sold me my car, and the dealer that sold my Mom her car came over to say Hi to me. They both asked how my mom was doing and told me to give her their best. It is great that the dealers remember you. Getting to see both Al and Alex is starting to feel like seeing an old family friend. Al (who sold my Mom her car) remembered that my Mom had told him that I was getting married, and he even asked how my wedding plans were going. Everyone is so personable, nice, and they all really do take the time out to make you feel special.
As for service on the car... everything was fantastic. I was told to estimate about an hour and a half for the oil change, tire rotation, and inspection sticker......and the car was done early! I really liked that when I made the appointment I was given a time estimate, because it allowed me to be prepared, and I brought my laptop with me to do some work.
Overall the whole dealership is great to work with. I bought my car there 2 years ago, and loved it and bragged about it so much that just a year later my Mom went and purchased the exact same car. I actually just had someone tell me he was in the market for a luxury SUV, and that he had been test driving some German engineered cars, to which I replied, "Have you test driven a Cadillac!?!? If you haven't, before you buy a car, go to Norwood! Try the SRX- You'll love it!"