Terrible service! I just asked for two wine glasse...

Terrible service! I just asked for two wine glasses for me and my husband and after 30 minutes wait they said that my husband should pick it up downstairs because they don't offer room service. Thus, I thought why now to tell me in the first place so we don't have to wait 30 minutes. Anyways, I will never come back!. Ps. No free WiFi!