Anoushka Mackey

Review of Exodus Health and Fitness

Very unhappy, I gave in essence 3 months notice wh...

Very unhappy, I gave in essence 3 months notice when I called in December to get my membership cancelled. I was on a 12 month contract so I said I wanted it to end when the time was up. I was assured this would happen, I asked if I need to sign anything or come in as I was moving to Auckland. Nope it would be fine and it was in the system now.

I'm STILL paying and my contract ended a month ago. The first week I figured that was the last payment, the second week I called to be informed I needed to give 1 month notice? Excuse me? I gave you 3! So then I'm told I need to email them the details and they will get back to me in 10 days (in the meanwhile I'm still paying of course) now it's been ten days. This week will be the fourth week I'm still paying for a gym I can't go to. They didn't even know I had moved to Auckland so I might be lenient and assume they had a computer error which didn't update my details.

WILL REMOVE THIS REVIEW IF THEY REFUND THE MONEY YOU THEY ARE STILL TAKING OUT OF MY ACCOUNT AND CANCEL MY MEMBERSHIP! Jesus it's not that hard, I've never had an issue before and I'm now utterly disgusted in what I thought was a good gym and only cancelled because of my move!