Trey Smith

Review of Global Imports MINI

Horrible service department. Wife went in for and ...

Horrible service department. Wife went in for and "no cost maintenance" oil change and left paying $185. Expect them to push services that are not covered under the "no cost maintenance". When I spoke to someone that was supposedly the service manager and asked if the $100 alignment was not covered, he said "tires aren't covered". Alignment is chassis / suspension, not tires. I would say the $59 tire balancing while pricey is more along the lines of a non covered tire part.... which they also sold her. The Service Adviser Lon Miller told my wife that if she didn't do these services she would have to replace the tires, not that it was recommended for best tire life which is way more accurate.