returned to Global MINI for a "second date." This ...

returned to Global MINI for a "second date." This is to give me an opportunity to ask questions and have my car checked over and detailed. Mark Thompson scheduled the appointment and was available from that time on. Josh Pruitt was my services advisor. Both Mark and Josh were very personable and kept me up to date throughout my visit. It turned out there was a slight problem with the car's radiator, which kept me longer than expected. Josh explained everything, including the need for a second appointment, when they would provide me with a loaner car. Mark was available after the car was detailed to answer any questions. He followed up later with an email sending me links to apps that would be helpful to me and my MINI. Josh brought over Sergei Antipov at the end of my appointment. Sergei sold me the car in December of 2015 and is a delightful person. The entire experience was A1+.