During a very stressful and overwhelming time, we ...

During a very stressful and overwhelming time, we were assured that we could transfer within Dignity. However now, whenever we call up to Laurel Land either the person we talk to say they'll call us back and never do, don't have the authority to help us, or don't know what we're talking about. Another location within Dignity has sent everything over to Laurel Land and assured that there is no problem with transferring it over, however Laurel Land can't give us the same assurance. I don't understand why they can't seem to call us back, or get us in touch with someone who can help us out. Is this really the experience Laurel Land wants to be known for?