If I can give no star I would have. Scheduled to g...

If I can give no star I would have. Scheduled to go in for oil change, swap winter tires at 11:30am. We were told the service should be done around 1ish. At 2:45pm we called to find out but no one picks up either the advisor Martin or receptionist at service department. I tried live chat and the agent said someone will be in touch shortly. We called again at 3:38pm, 4:15pm, 4:30pm. Someone or the advisor will give you a call shortly and that s all we got. It might be busy but the customer deserves at least an update. At 5pm we got a call finally saying that the car was ready at 2:45pm, and the advisor said he called. No missed call no voicemail. If he tried to call or someone from the department tried to contact us during the day, we wouldn t be stuck in traffic after 5pm trying to pick up the car. When we arrived, the advisor was with another unhappy customer and so someone else was helping us to check out. Great! Martin is a nice guy but this is not customer service.