Don't bother showing up in time for your appointme...

Don't bother showing up in time for your appointment, the timings are not being respected and it seems to work on a first-come, first-get basis. Additionally, if you are picking up a passport, don't bother waiting for the email, just make an appointment and show up, you may be able to pick up your passport earlier, like I did (just have them check whether your passport just came in). Overall, I'm not super happy with the whole experience, first visit I waited for more than one hour. Second time nobody was behind the counter for 20 minutes until the person at the front desk notified personnel that I was waiting. Procedures and communication could be way more efficient. Ending with a good note, once being helped, personnel was friendly.