Went this evening. My sister in law booked for her...

Went this evening. My sister in law booked for her birthday, on arrival were informed they couldnt find our booking told to take a seat 20 mins later the lady came over they couldnt find anything. Had to prove payment by showing bank statement, even checked bookings going forward and nothing. So payment had been taken but no booking made!!!!! Couldnt have treatment as fully booked after being ignored and treated like low life we were offered to use the facilities and get a voucher for treatments on another date!!!! Had to chase staff for table reservation time and vouchers not impressed at all ive been here loads but no where near is 5 star id usually give. Only repreave was ivan in the resturant fab service as usual