This is our third stay and we had no complaints......

This is our third stay and we had no complaints... but on booking for my mums 70th this time I thought we had paid for an upgrade to the picture as advertised on line ... not the case !!! There on after it has been borderline faulty towers ..1 hour 20 for room service to the bar having no bottles of water . Then having twice to ask for change . So we must be paying the extra money for upgrade for basil faulty service !!!!!