Karen Brislin

Review of Moyer Indoor Outdoor

Have never been so insulted. Asked for estimate on...

Have never been so insulted. Asked for estimate on converting from oil heat to gas. Salesman would only come to my house M-F between 9 - 4, which means I had to get up an hour earlier to go into work early, work through my lunch break so I could leave my office 1 1/2 early to come home and meet this guy. He showed up on time, took 5 seconds to look at my current heater and then we sat down to talk. He rattled off some numbers, offered no information about what heater is best for my house. Didn't know pacific product information and had to look it up. Didn't ask for the sq ft of my house. Had no heater specs for me to look at and compare and REFUSED to give me a written estimate. Moyer expects a customer to look at a $11,000 job with no specs, no written estimate! And I was told could write down some heater names and look them up later. Seriously? When I said I preferred a written estimate he whined at me about all the hard work and time it takes to do a written estimate for a customer. And mentioned that because I'm not a current customer it wasn't worth his time and effort to give me something in writing. Whined some more about the possibility that I might get additional quotes to compare. Well DUH! Of course I will . What homeowner wouldn't get at least 3 quotes when spending between $8,000-$11,000 for a new heater and hot water heater. Nor would the salesman send me an email with some links to product websites.
As an assistant to a heavy highway construction company, I require cut sheets and a written estimate. Not because I can't remember what was told to me but because I expect a HVAC company to show some class and a little effort to make a sale. Convince me why Moyer is the best choice as a contractor. Isn't my business worth a little effort? Didn't I make an effort to accommodate his schedule? All I heard today was a bunch of whining about how hard it is to send an email or type an estimate or deliver product specs.
I now remember WHY I am not a current Moyer customer nor will I ever be!