Jena Franz

Review of The Elms Resort and Spa

I stayed at the Elms for one night and was blown a...

I stayed at the Elms for one night and was blown away by its beauty and how friendly the staff were. I would say I am very pleased with m stay, until they called me AFTER my stay and informed me that I had been given the wrong price for the room and actually had to be charged a more expensive amount. I feel this is very unprofessional and tacky. Disappointed in this establishment and how they handled the situation, I shouldn't be charged more for a mistake a staff member had made-especially since I was told this more than 2 weeks after my stay. Other than that my stay was pleasant but I will not be returning due to the billing error.