Tammy Marcinko

Review of Pheasant Run Resort & Spa

This has to be one of the worst experiences I've h...

This has to be one of the worst experiences I've had here. My family has stayed here often over the years with virtually no issues ever. We booked for the spring staycation. One of the indoor pools was closed and needless to say, that left the other pool extremely crowded and virtually unusable. In addition, almost everything in the hotel was closed, which left not much to do with three kiddos. The games that were offered to "rent" were missing pieces and made those pretty useless. When these issues were brought to management attention. The manager on duty (Andres) was extremely rude and condescending. I didn't even get the chance to fully express my concerns because of how quickly his attitude towards me became rude and condescending. Very disappointed with how this stay went.