Jordan Russell

Review of Carrsmith

I had my car towed to Carrsmith after work when I ...

I had my car towed to Carrsmith after work when I noticed my car shuddering strongly right after ignition, like it was misfiring. The car also had a great decrease in power. The first thing that was odd was that when Carrsmith called the next day, they told me AAA cited the problem as an issue with the transmission. First of all, there is no way it was a transmission problem based on the symptoms and the fact that I was able to drive it before having it towed. Also, I never told AAA anything about a transmission issue. Could just be an assumption made by AAA, but hopefully was not an attempt by Carrsmith at convincing me I needed a costly transmission repair (if so then sorry guys, I'm not THAT ignorant). Anyway, beware of anyone trying to pull a fast one on you.Then they told me that the wires leading to my EDIS (electronic distributorless ignition system) module were chewed through and the wires would need to be soldered. Okay, that would explain the misfire, so I approved the repair. They charged over $450 on the repair with the parts costing only $75, meaning their labor charges are INSANE. Anyway, I get the car back and they say on the receipt that they perform a 4 mile test drive after the repair to make sure the problem is resolved. I take the car on the road and immediately notice THE PROBLEM IS OBVIOUSLY NOT FIXED AT ALL. There is no way they did a test drive. But they have my money already and the problem is not fixed. To make a long story short, when I got home I found that a wire to one of my fuel injectors was cut through. Not the problem they cited at all but was able to fix it at home... for nothing. Bottom line = I wasted 2 weeks and $450 on these guys. Go to a shop that actually fixes the problem the first time and save yourself the hassle. Honestly, the dealership would have been cheaper!