We drove 2 hours to watch the game and have a good...

We drove 2 hours to watch the game and have a good time until someone from our section was picked to play a game on the Jumbotron scoreboard and won. We were all supposed to win a buffet or something to the casino a few blocks over. After the game we asked 3 different guest service employees who were not in the least bit helpful and had no idea what we were talking about. If they hand out free prizes and games than own up to it.