A 4 month old log cabin has a hinge popped out of ...

A 4 month old log cabin has a hinge popped out of a door and the door has splintered there. Response employee Bakker: he has no solution. My solution (fix the door) is rejected. I was able to get a new hinge. Ha.ha. I had the new door hinge with me for 4 months.
The employee spoke to me in an unfriendly aggressive tone.
Suggestion: supply a log cabin door with 3 instead of 2 hinges.