S

Would love to give this dealer two separate rating...

Would love to give this dealer two separate ratings. Gabe, the sales guy deserves the FIVE but the finance dept. are a bunch of crooks and deserve a ZERO. Gabe was great, helped me pick out the car that was just right for me and we negotiated a fair deal. The car arrived in about 2 weeks and Gabe promptly called me to arrange for delivery and when I showed up to pick it up Gabe was actually outside wiping down the car. That made a great impression, he was also willing to take the time to explain every switch, button, etc. and made sure my phone was paired with the Bluetooth connection.

Unfortunately that's the end of the good, once I hit the finance guys desk everything went bad. The finance guy tried to change the terms of the deal and if I hadn't been ready to walk away on two separate occasions I would have spent $1500 more than I agreed to with Gabe. First he tried to tell me that they weren't going to pay the last month on my current lease so I just stood up and said, see you in a month, I'm not taking delivery if you're not covering the last month, I'll just wait and use my current lease for the next 30 days. That prompted the usual BS of "I'll have to go speak to my manager". Next came the high pressure tactics of all the extended warranties, I was ready for those and had no problem saying no to all of that. The last surprise which really wasn't surprising was they tried to add on sales tax when I had a very clear understanding with Gabe that the down payment we agreed to and the monthly lease payment were INCLUSIVE of everything including sales tax except the DMV fees. Again the finance guy changed his tune after I was ready to walk out but if you're not careful you will get taken so be aware.

Hoping the owner sees this and gets some control over these things because he has some great sales people and this stuff ultimately affects them.

Comments:

No comments