ok, here is my experience. We ended up buying 2 c...

ok, here is my experience. We ended up buying 2 cars from them (a new and a used vehicle). Our salesman Dave S was awesome. He was friendly, knowledgeable, and easy to talk to. However...dealing with David, the Finance Manager was another story. When it came to doing the paper work on our first vehicle, he was the only person working that afternoon, so there was a 45 - 1 hour wait back in the finance department waiting room, but they had muffins, water, and TV back there so we were fine. Then once it was our turn, we go back to his office and he's got all the paperwork for us to sign and he starts telling us how this particular car that were buying, breaks down all the time and since everything is ran by computer now, if the computer goes out you are basically screwed, so we need to buy the service plan to extend the warranty. So that should've been my first red flag when I'm about to buy a $31,000 vehicle and the finance guy is basically telling me he's heard horror stories about this vehicle and how people who didn't buy the service plan were screwed. So things went back and forth for about 20 minutes, it's getting late and David said, "How about I throw in 3 years of oil changes with the purchase of the service plan, best deal I've given all day". Finally we said, "Ok", as by that time, they were closing for the day and we were very tired. So we sign the contracts and drive the car home. Well we looked over the contract and found out that David put the 3 years of oil changes cost IN OUR LOAN. So not only are we paying for the 3 years of oil changes he "THREW IN", we are ALSO paying 6 years of INTEREST ON those "FREE" oil changes" On the purchase of our 2nd vehicle we demanded to deal with a different finance guy and they sent us to Ron. He was a lot better. With the new vehicle we purchased a hitch to be installed on the vehicle, but after our purchase of 2nd vehicle (which had a hitch), we decided to cancel the installation of the hitch on the 1st vehicle. They had no problem with that and said they would send us a refund check for the price of the hitch. A little more that a month later and we still don't have that refund check. We've left numerous messages with the finance department and the owner (neither of whom are ever in the office, apparently) This frustration will weight heavily on the decision to ever buy another vehicle from this place. My advice is to beware of their finance department and make them go over EVERY line item of what you are financing though your loan.