Tyler Melzer

Review of Future Ford of Sacramento

BE WARNED!!!!! This is not someone writing a revie...

BE WARNED!!!!! This is not someone writing a review to help some other business or anything like that, this place really screwed us. I am in active duty military and am currently deployed to Afghanistan. While deployed, my wife went car searching for a second family vehicle. We eventually settled on a Ford Escape at Future Ford. While my wife was talking to the finance department (Shane), my wife Facetimed me so I could be in on the details. All three of us, at length, discussed the different aspects of the deal, at which time I let Shane know we would pay half cash now and finance the rest through another party, USAA. He tried talking me into taking the Ford load they offered but I knew I could get a better rate with my bank, even telling me he was ex-military and understood the difficulties and promising to make this easy for us. He eventually ceased trying to talk me into the Ford loan and we discussed the different paperwork my wife would sign. NONE OF WHAT HE SAID SHE WOULD SIGN HAD ANYTHING TO DO WITH A FORD LOAN. Anyways, 2 weeks go by and he still hasn't filed the loan paperwork with my bank, variously claiming USAA would screw his dealership (which USAA NEVER does) and that there was something wrong with the names on the loan (which didn't make sense). Mind you he claimed he couldn't fax the paperwork in and instead mailed it in. We called our bank every 2 days to ask if they'd received the paperwork, each time saying they hadn't. We would call the dealership and they always blamed Ford. Well today I called Future Ford and spoke to Shane and for the first time, mentioned I needed to call Ford financing, which didn't make sense. So I decided to call USAA for their help and in turn, they called Shane and he ended up telling them that my wife had signed a Ford loan and that it had been approved by Ford and we had to deal with Ford financing now. Obviously USAA knew my story and tried helping us but not much could be done since it was "signed."
Bottom line: We really have no idea how that Ford loan paperwork got signed, my wife has a PhD and wouldn't miss something like that so obviously he talked her into signing something electronically and she had just heard his call to me, with him telling us to trust him. Could my wife have been even more diligent? Maybe. But we had stated repeatedly we didn't want the crappy Ford loan and he had acknowledged that fact. So in summary, he lied to me for weeks about why the loan paperwork wasn't going through (USAA believes we waited for the Ford commission to come in before mentioned anything to me), misled my wife (a woman at home supporting a family while her husband is in Afghanistan for 6 months), and...I mean I would say a lot more but don't want this posted removed for profanity or vulgar comments so I'll keep those to myself.

DO NOT GO HERE...THEY WILL TRY TO MISLEAD YOU! THERE ARE SO MANY OTHER CAR DEALERSHIPS THAT YOU CAN GO TO, USE THEM. PLEASE DON'T LET THIS HAPPEN TO YOU LIKE IT HAPPENED TO US