Sergey Glokke

Review of Holday Inn Almaty

After long flights, I wanted to call the room on 0...

After long flights, I wanted to call the room on 09/27/2018 at 00.45. And at registration they tell me that my number is not ready yet !!! That there are 3 more guests sitting in line and waiting for their rooms to be put in order. Then I will ... Imagine, they tell me that the hotel is overcrowded and that the rooms are not ready yet. I stopped at 6 o'clock to get some sleep. And they tell me "wait", but they don't say how much. "Maybe half an hour" !!! And maybe until the morning ??? What is this mess ??? In the end, after emotions, they give me a smoking room ... although I have never smoked. And the smells of tobacco are everywhere. The answer to all this is simple "You can complain. Write our names. We cannot do anything. This is the reservation department." The booking department at that moment was probably sleeping sweetly ...
If I had stopped by at 15.00, as expected, I would not have been given a number until morning ...
In general, potential guests, don't mess with this hotel. This is a "fake" Holiday Inn, not a real hotel ...