Extrem poor customer service.

Extrem poor customer service.

I lost my season pass card and went up for the first ride of the season just to learn that the replacement fee for a new card will be $60(!!!). I was honestly shocked that replacing a small plastic card justifies such a fee. The shift manager told me the reason for the fee is that people pretend to loose their passes to get a free pass for their buddys. He admitted that the crew which checks the passes at the gates basically don't do their job and therefore honest customers have to pay the price for Cypress Mountain not be able to properly train their crew. It was genuinely offered to me that I could purchase the evening ticket so I don't have to pay for the replacement if I don't want to. What a joke to offer somebody to pay for something what he has already paid. I called customer service a day later which wasn't much of a use. Just basically told me the same that gate crews don't check properly and people sneak in with other people passes. He suggested to write a mail because he had no powers to refund me. Waiting now for nearly a week for a reply. Being treated as a potential cheater and no commitment to deal with customer issues. Guess that's the famous Cypress Mountain Customer Service