ATTENTION with the refund! I had an iPhone 8 rated...

ATTENTION with the refund! I had an iPhone 8 rated and entered everything EXACTLY as it is. Also the crack in the display. The cell phone was valued at 120-140.
Based on this assumption, I bought a new Iphone 11. In the past you could exchange in the store. Now Refund only online possible and therefore Apple takes advantage of that! They let you buy the new cell phone, then send the old cell phone back and after the new cell phone has been paid for, you get the message: "Sorry, no refund" I feel ripped off - If I had known this before, I would exchange the display for little money and would have continued to use the cell phone!