We have been visiting and using this hospital for ...

We have been visiting and using this hospital for years. This recent emergency visit has been horrid. We came straight to ICU. These are brilliant doctors but have no communication skills. This leads to frustration between family and patients that are already in trauma. DR.Van Walter was the rudest doctor I ve ever encountered. My mom did not understand a highly intelligent doctors terms. Mom ask her options and was told she could try meds first then if did not lower her heart rate we could do the cardioversion ( shocking heart back into rythm.) when meds did not work ( which was option provided by the Dr Rose ( if not option or not best don t mean ruin it ) Dr.Van actually yelled at us with my mom in ICU stating if you didn t want our help take her to the parking lot. I am not trying to scare or be rude but she can t continue this heart rate. ( well he was the doctor why didn t he have someone come and say it s time for the cardioversion. He says we refused ( we did not ... huge communication issue) then DR van stated I do. It have time to sit here and discuss I have a airlift patient coming in ... what the heck. Us as well as the other attending physicians stood there with shock. The attending physicians as professionals tried to smooth his rudeness away by saying he is stressed. Well excuse me we are in ICU and depended on your help. Then we say okay whatever he thought we said no to.. let s get it rolling. They all agreed. This would be done same evening. Oops remember Van screaming you have 2 hours maybe 2 days but your heart can t stand this rythm. They gave mom a food tray. So now they come back remember life threatening and say we can t do until tomorrow. Are you guys okay with that we say yes. Nurse first shift leaves... 2nd shift we ask nurse what time is procedure she said there is nothing scheduled. We say what????!!! Heart rate still at 140Beats a min. Oh now it s a holiday we don t have staff ( excuse me ???? We are so frustrated by this and had to share. Through gods grace the medication did actually work that night to keep her heart rate down. ( we did finally still need the cardioversion but it did not happen until Tuesday afternoon at 2:30. Dr. Cole Phillips was the most professional and well mannered doctor we could not have made it through this horrible experience without him. Chris Woods our attending nurse was outstanding as well. People are scared when they come here they do not need to be screamed at or not expect to have questions. So my advise to you doctor Van if you don t have time to talk or speak to a family in a better manner don t even come in the room. I do appreciate what you did for our family but it could ve been some much smoother.
Remember my mom has a cardiologist here at baptist ... we seen him once. There needs to be a trust factor for patients and their trusted doctor.
Please. Share this with everyone you see....

My Best,
Hubbard Family