april kay Perkins

Review of Winn-Dixie Corporate Office

BEWARE the "buy one get one free" items are never ...

BEWARE the "buy one get one free" items are never really "buy one get one free", and they are bad about putting the wrong price on an item. My elderly mother has been overcharged many times. Over the summer she bought a tenderloin that was "supposedly" buy one get one free. The tenderloin was marked around $15.00, so it should've been $7.50 per tenderloin. They charged her twice, so she ended up paying $30.00 for two tenderloins. When asked to correct the mistake, the male manager told her that due to COVID 19 they were not issuing refunds, and could not help her. My mother even asked if she could just get two more tenderloins to correct the mistake, and he would not let her.

Every other week she is being overcharged something. Last week, she bought soup that was $4.89 per item, and was "buy one get one free" which would've made the soup $2.45 apiece. They did not scan right and it charged my mother $4.89 per soup which meant my mother basically paid $10.00 for two cans of soup. My mother presented the problem to one of the managers and politely asked him to fix the issue, so other people would not be overcharged. He rudely responded, I don't see what the problem is, it is really only a few dollars, so it will be okay." Honestly, this would not be a huge problem if it wasn't a weekly occurrence, but it happens all the time and majority of the cashiers do not care. It has happened with coffee, cereal, milk, ice cream, pop tarts, makeup, soap, detergent etc. You name it, we ve been mischarged for it. And YES it is an issue as my parents are coming into their retirement years and shop on a budget as they are trying to save up. Every dollar does count, elsewise MR. MANAGER refund my mom the money out of your paycheck if it s only a few dollars. This is essentially the same as stealing because other people probably do not check their receipt and do not know that they are being mischarged. I m not sure if this is a problem due to carelessness or if the store is overcharging intentionally to keep their doors open.

They are also terrible about removing expired items. We have seen items that have expired over a year ago, and when we tried to move the item to the side or place them on the bottom of the shelf, the employees would just put it back on the same shelf.

The only good thing I have to say about Winn Dixie is about their employees who have been there for years. There is an older lady (who I think may be an assistant manager) I wish I knew her name, but regardless she has been working there a while. She is always quick to help and correct a mistake. I hate that it has come to this as my mother has been a loyal customer of Bainbridge, Georgia s Winn-Dixie for nearly 25 years, and probably spends well over $100 on groceries at this store per week. However, my mother only shopped there to get her items at the sale price, but if she is going to pay regular price she can save herself the time and effort and just shop at Wal-Mart, or drive to Publix where she will receive a better shopping experience.
-signed an immensely angry daughter