Liz N

Review of Mayfield Toyota

Had very bad experiences with this dealership in t...

Had very bad experiences with this dealership in terms of the services. This is the 3-4th time. I am not one that writes bad reviews. but honestly I feel like the public needs to know. STAY AWAY FROM THIS DEALERSHIP in terms of services. Read the fine print carefully as they like to pad on more services than necessary. I went their for my complimentary oil change as I have oil changes for life and then was told that I needed all these extra services every time. I was at another Toyota dealership a week ago as it was closer to home to have a winter tire change and they did a complimentary inspection and found nothing was wrong with my vehicle. As soon I bring my vehicle to Mayfield, its like seriously obvious that they are trying to add additional unnecessary work to make up for the so called "free oil change for life". I will be reporting this to AMVIC as I feel there is dishonesty and misleading to consumers especially on services. Maintain your "free oil change" for life but pay for unnecessary services. I recommend people stay clear of this dealership for services. When I brought this up to management, it was even worse. The managers are worse than the services techs. I recommend the managers take courses on better customer relations and better conflict resolution as they are currently incompetent in that department.