James Borchart

Review of Feldmann Imports

Yet another bad experience with the service depart...

Yet another bad experience with the service department. Seems that the reviews tend to skew 'sales=great and service=mixed".

A specific, facts-only example from this time:
Due to the temperature extremes we experience in MN, I asked that the tires be inflated to the door jamb pressure, not the gas-cap pressure. (This technique of inflating the tires to at least 40lbs is widely used to prevent/clear the low tire pressure warning.). The service manager wrote that write on the sheet. I get the car back and they clearly stated that they inflated the tires to the gas cap pressure, explicitly ignoring my instructions.