What is happening in this company rubs against the...

What is happening in this company rubs against the limits of the absurd. When calling the helpline, talking to "advisors", we received a different answer from each of us. Complete lack of seriousness and professionalism. They lose documents, make a mistake in their testimonies, ask to be sent the same information several times. It's been a long time since I was so angry and frustrated when using the services of any company. I strongly advise against and recommend getting interested in ordering tours directly from the organizers. Their brokerage costs money, and they themselves should pay their customers to deal with them.