Shannon Searcy

Review of Global Imports MINI

I waited to put the review up to see whether the d...

I waited to put the review up to see whether the dealership would rectify my problem. I went into the dealership to have my Mini hook up to the system to see why certain lights come on. Like the engine and brake light. Which cost 100.00. That s all I was going in to do but while there Josh advise me that I needed an oil change I was not sure why since the car wasn t advising me to have one but I got the oil change anyways.

When I drive the car it s slow to pick up this was an issue that I ve had which was another reason for the diagnostics test. I was tired of every time I go in they say nothing is wrong but I felt like the car doesn t ride right.

Once my car was completed I drove 10 miles from the dealership. I could hear a thumping noise not sure what it was and not thinking it would be anything since just leaving the dealership closer I get to my house which was another 15 miles the tire blows. I called the dealership to share with them that my tire blew and the repersentative on the phone suggest I hit a pot hole of which I knew I didn t but it was my word against theirs. So I had to buy a new tire and the way the tire is broke from the inside of the rim I know it wasn t a pot hole. But I was driving so I already knew that.

Well it s been a week since that tire was replace why did the same exact thing happen to the same tire the same way. I ve called and left a message because they d don t answer the phone with the service manager, Josh and the customer service line and no one has gotten back to me with and any responsibility nor concern.

Needless to say I won t be back at this Mini. Dealership and I will take my complaint all the way up the chain if need be.