Believe in Nice

Believe in Nice
I initially left a bad review because I wasn t happy with the service. This happens. But what doesn t usually happen is the follow through to make sure I was happy. Roy and Samantha went above and beyond to see that I left Dick Hannah with a positive experience. Thank you for all your help and for excellent customer service

I initially left a nice review but now I m going to leave a honest review. I bought I car in November.
Am I happy with the car? Yes.
Would I have recommend or go back to Dick Hannah? ABSOLUTELY NOT!
Here s a brief recap of the 6-7 hour day I had...
I took my old car in for a service. After scheduling the service I received an email about trading my car in and if I did all services would also be paid for...I was only getting an oil change but also needed an AWD vehicle for a safer car for our new daughter.
When I went in to talk to someone I made it very clear we could only afford a $300/month car payment. Here is what happened from there...
1.) I spent 3 hours test driving a brand new car, continually saying no as the payment per month went from $600/month to finally the amazing price of $395/month to lease the car with about 1,000 miles per month. Hmmmm I definitely told the manager and the sales person over and over $300 was our max.
2.) I actually asked for my keys back (because my cars service was done) 3-4 times because they kept coming back with deals that were not even close to what I was asking for. Each time I asked for my keys they came back with a new price or deal.
3.) I was there from 9am-3:30pm I was offered water once (they only offered anything when they were presenting me with the new car)
4.) After a few hours of the back and forth of them getting me in the new car . I never wanted a new car but was under the impression that they were somehow going to keep the payment to $300/month because that was our max and they trying to make that work it was clear that wasn t happening.
5.) Finally they started showing me used car options about 3 hours into me being there...I still had asked for my keys I was tired. I said I just wanted to think on some things and AGAIN was just talked at.
6.) lastly...I still haven t gotten $100 check for the oil change. After trading in my car my services for that day were supposed to be covered. I have called every month since November and still haven t gotten the check. Am I making a big deal out of nothing? I spent $22,000 after the $4,000 extended warranty (which I said no to and still was somehow pressured into). So after spending 6-7 hours without even a coffee or a donut spending $22,000 you aren t even going to honor giving me $100 back?
Was I forced to by a car? No
Was I pressured and somewhat bullied to by a car? Yes.
I own a business so I know all about customer service. I also have lots of people I interact with and share my experiences with through my business.
Have I recommended Dick Hannah? Nope.
Have I shared my experience with a lot of people? Yes.
Believe in nice. The next time you want to be nice start by listening to what your customer is actually asking for. I am a mom, wife, business owner, consumer. I would have loved to have had my car buying experience have been a pleasant one.
This is my third time buying a car from a dealership (the other two times were not Dick Hannah). The other times were great this time, in April, I still have a bad feeling from the way I was treated that day.
When you make a big investment make sure you are giving your money to people who really know the meaning of customer service.