The most unprofessional, not helpful, rude, disres...

The most unprofessional, not helpful, rude, disrespectful, non compassionate people I have ever had the displeasure of speaking with. My father has been disabled since 2011 and was receiving Medicaid benefits due to $0 income and not being able to work. Tried to recertify him for Medicaid again in May of 2018, to be told he makes too much money and is above the poverty threshold therefore is denied Medicaid. If you have no income, how are you above the poverty threshold?! Called to speak with Ms Love who never returned my phone calls due to her being on vacation as per her supervisor Ms Siri who was extremely rude and arrogant and wanted nothing more than to be done with our conversation. I was told I don t know what to tell you, that s the decision that was made, there s nothing I can do. I was then told to appeal the decision if I felt it was incorrect meanwhile my father is getting bill after bill due to medical issues and can t recieve an answer as to WHY it was denied in the first place or HOW they came to that determination! Called back requesting to speak with someone else who stated she would call me back and didn t until a day later. It s pathetic that people can work in customer service and for governmental agencies and treat patients/customers who are in desperate need like they are the scum of the earth. Would rather deal with another insurance company than to have to deal with these inconsiderate workers. THESE PEOPLE NEED TO BE RETRAINED AND OR RECONSIDERED FOR THEIR POSITIONS! look at the reviews on this website ... something clearly needs to be done and ASAP.