Ross Krothe

Review of Jack Powell Chrysler Jeep Dodg...

LIARS! ... AVOID!

LIARS! ... AVOID!

I went in with my end of lease vehicle and decided to take advantage of the 0% financing on a new vehicle. Oprah was so nice and assured me everything would be taken care of on the lease and I could take home the new truck that day. After expressing how during the pandemic things were tight she told me I would not have to pay for the end of lease fee and that the inspection was fine and I shouldn't have to pay for anything.

A month later I see I still owe almost $900 on my lease. She did not waive the end of lease fee and I was charged for a less than an inch scratch for excessive wear and tear. Upon contacting her I was told not to worry and she would take care of it.. But a month went by and nothing. I told her the account was past due and I needed to get clarification. Nothing. Didn't return my calls, and would get yelled at over text.

I contacted the manager, Michael Lopez. He apologized and told me he would take care of it. After returning my call a few hours later he told me I needed to call Chrysler Capital and get the end of lease fee waived myself. Once I called I was told the dealer had to pay and they could not help me. Upon calling Michael back I left a message. Waited a week and tried calling again, he didn't return my calls. I left messages with sales associates who patronized me and told me they would let Michael know.. he never returned my calls.

So I filed a complaint with the Better Business Bureau. This dealership has a C- rating! A week went by and Chrysler Executive Office called and after speaking to someone they clarified the dealer did not meet their obligation and the fees were settled.

This is the worst kind of experience you would ever want to have with a dealership. Do not buy here.