If I could give this place zero stars, I would. T...

If I could give this place zero stars, I would. The check engine light came on after driving the car less than 10 miles home and right after the "contract cancellation" (where we could return the car at a small expense) expired.

By the shady and unprofessional way the deal was made, it would be safe to assume that they merely turned the check engine light off as the car was serviced before letting us test drive it. The check engine light came back on after the vehicle cycled enough to pick up the OBDII code, but unfortunately the "contract cancellation" had already expired. The test drive probably wasn't long enough (and they usually aren't) for the engine to complete enough cycles for the light to come back on.

Customer Service was pushy, and inflexible on the price. The salesman, Ben, continued to stress that we couldn't find a better price on a car anywhere else, even though we already had found the same car at the same price , but with 20,000 less miles and in better condition from Andersen Honda in Palo Alto.
We just thought we could get a better deal somewhere else so we did not purchase it right then
By the time we decided to purchase it, the car had sold - and we needed a car.

Don't trust the numbers that they give you at Honda of Serramonte because they're complete garbage; they provide no evidence to support their claims, just merely state "we base it off the current market."

After telling them multiple times to specifically remove all the extra junk that they try to sell with the car (Gap insurance, Warranty, Phantom, etc...), I even caught them trying to sneak Phantom back into the plan (or forgot to take it off, which is still bad - that shows negligence to what the customer says/wants).

This place can crash and burn.