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Dimitri Milionis

4 years ago

Pathetic service in the emergency at Mercy Gilbert...

Pathetic service in the emergency at Mercy Gilbert. My wife went through the triage and reported pain 9/10 at 5:15pm. They made us wait until 6:05pm while taking other parents with no signs of pain. Needless to say I complained twice. We finally saw a PA at 6:35pm. During all this time my wife could not sit or lie down because of the pain. Note, the registration person showed up even before the Dr. I guess they have their priorities straight. Finally pain med at 7pm.
Complete failure in the triage process to address severe pain and provide immediate care. Never again will I come to Mercy Gilbert emergency. They do not even deserve a single star.

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