Stefanie

Review of IMV Immobilien Management & Ve...

Nobody can be reached, so my complaint is now publ...

Nobody can be reached, so my complaint is now public. 3 days ago I was told the operator is leaving an email for the call back. I wanted to speak to the manager of my responsible property manager to complain. I am a new tenant, rental start 15.01.21, of course everything has already been paid for. Due to a mistake by IMV, we do not have a basement despite being listed in the rental agreement. The man in charge was disinterested and unfriendly and said we would get 1 week rent and 2 weeks electricity for free anyway. (Then why a cellar? I am nervous to demand the agreed, contractually agreed cellar, right?) There was not even an excuse for this gross mistake, although almost 400 euros were billed for the "processing and implementation of the rental agreement" . And to be honest - what do I get with 2.5% rent discount? (18 ) It was simply said: According to the plan, there is no cellar. Mr G. did not even come up with the idea of a rent reduction on his own. You really had to push him to find a solution. When the apartment was handed over, we were initially ignored, not even greeted properly, as the landlady was still there and things were still being discussed. The list of deficiencies is incomplete; not everything has been viewed. Mr G. seemed to have seen the apartment for the first time 10 minutes ago.
Copy of the email we received regarding the basement, after we looked for the basement when we handed over the apartment (!), And he said he was in touch: "I must also inform you that there is no basement for Top 28 according to the plan . " then after my answer that the cellar was in the advertisement, rental offer and rental agreement:
"First of all, I would like to state that your landlady, Ms. X, will give you the electricity for 1 week and more than 20 days." As if that were relevant to the basement, right? After all, the apartment is rented for 7 years. This behavior has clouded the joy of the new apartment extremely. I am very disappointed, worst of all, that there was no apology or insight. Thank you IMV, it's really a great feeling to start a tenancy. I'll be honest, we almost didn't take the apartment because of the bad reviews, I thought to myself, it can't be that bad. Mistakes happen, I don't know who was to blame, administration, landlord, broker - I don't care - but I was concerned with dealing with them. But I still have one praise: For Ms. Kaliwoda, who was our broker. We moved for the first time and she took the time to explain the rental process in detail. She was really very nice and answered all questions in great detail.

Edit response to comment: I didn't want an appointment with my property manager. Incidentally, I still haven't received the callback. Already over a week ago. I have not received a response to the email with my suggested dates. Just another question about suggested dates.