If an appointment time is set then the appointment...

If an appointment time is set then the appointment time is the set time.

Don't tell me I'm 20 minutes late when I'm 5 minutes late. I understand I was late, I accept that I was late, but please have some understanding for the person who is 5 minutes late(rough traffic). I'm pretty sure I'm not the only one who gets stuck in traffic here in the NorthWest.