I have so many complaints i'm not even sure where ...

I have so many complaints i'm not even sure where to start. My husband had to go in because he has been having massive headaches and he was refereed here because it is suppose to be the best as far as this is concerned. After being on the phone for over a hour and being transferred to about five different people I was able to make an appointment that was for a month away. With this huge hospital you would figure they could find a closer time for him to come in. I just think they wanted him to come into the er spend about 700 dollars and then see him.
Anyway after he gets a headache with them trying to say he can't use his insurance and wanting him to pay 200 dollars out of pocket just so the doctor can ask a bunch of questions saying "Yes, it seems like you have some issues." No duh , we would not have come here if our primary doctor didn't feel it was necessary. I swear by the end of the day I though my husband he was going to explode from the frustration this stupid doctor gave us. Well he tells us that he will need surgery and that it should help with the headaches.
We go in to get this done and the Or area was a mess. I was so afraid for my husband and I worry that even now while he is recovering something might have gone wrong. Its cost almost 5000 dollars if not more to get this done and he's been home for a month and it seems like their is no chance. I swear to god Hopkins!
A side note is that I have a few friends that work in the hospital and they warned me about going here. They themselves would never put their life in the hands of this place. Not only are the doctors jerks and see you nothing more as a number a lot of the nurses are horrible people to the visors and to the other workers. I mean I saw a nurse yelling at one of the housekeepers because of something she could have done herself! Are your serious?? Are you telling me that you can't change a toilet paper dispenser and have to call for a housekeeper to do it? Are you that stuck up that something you would do in your home you refuse to do at work because you don't get paid to do it. And that is why I gave the Housekeeper my tip and told the nurse to piss off.
I just hope that things turn out well for my husband and he just needs more time. I will never let him set foot in there again. If I ever get in trouble and the people want to take me here I would scream at them to take me somewhere else. It was just horrible for me. NEVER AGAIN!