Jessica Maldarelli

Review of Pocono Whitewater

The only reason why this gets one star is because ...

The only reason why this gets one star is because 0 Stars was not an option. We came from out-of-state to do a dam release whitewater rafting day outing, only to find that once we got here our trip had been cancelled. We understand the circumstances that led to the cancellation, as the river was higher than usual, and that wasn't the issue. The issue lied in the lack of communication from the staff to all of the people who were booked for the late morning/afternoon outings. Because the river was higher, the guides had to be present on each and every raft. This company did not accommodate for all of the outings because they ran out of guides, and thus our late morning trip was cancelled. If that is how they handle these types of situations, I wouldn't recommend this place. Dealing with the weather/river is understandable. But they should've called us first thing this morning to let us know they couldn't accommodate our trip and offered the refund or rescheduling over the phone, so we didn't have to waste time driving all the way there for no reason. So many people like us were disappointed. Don't take a chance with this company, atrocious service and communication!