Taisha Bella

Review of Key Renter

Signed a 15 month lease with Keyrenter. I just end...

Signed a 15 month lease with Keyrenter. I just ended this 15 month lease. I feel like I was in prison. They are THE WORST property management company I have dealt with. As soon as I moved in the house had issues. The basement flooded multiple times. With sewage aka human poop. They asked me to clean it up. I was so upset I called my attorney who advised this wasn't my problem as I pay them rent. I called back very upset and they finally sent out a carpet cleaner. That's right not a Plummer a carpet cleaner. The basement continued to flood after multiple service requests and months of the Plummer coming and the carpets being cleaned. They finally approved the 30k job to dig up the pipe that was the issue. They did this repair mid winter. So the yard was destroyed due to weather conditions during the repair. I was without water for days. They offered no accommodations or help with the continued issues. In fact I had so many issues with the house they stopped responded to service requests. They are the WORST. Also they will charge you a fee any chance they get. No joke their fees have fees. Being charged a $500 fee for not turning the keys in at 9am the day after my lease ended. They come almost monthly and take photos of the home. They call it an inspection. I've NEVER had a landlord take photos of my personal belongings. A walk through is one thing. But that is not what they do. They tell you it's your responsibility to change the filter. DUH! All rentals require the filter be changed once a month. Which I do. Towards the end of my lease they started sending someone to also check that I am changing the filter..... I believe it was an attempt to check conditions of the home in an attempt to evict me over simple things like smoke detector batteries. Etc... The house was a nightmare. But Keyrenter made my life a living hell. I believe they did all they could to push my family out of the home. Please hear me when I say this. Keyrenter is a scam. They do NOT care about you. They just want your money. I've rented for over 10 years in UT. I've NEVER had such a horrible experience. Oh let's not forget when they switched my utilities out of my name and into the owners. I found this out as I received a notice it would be shut off. When I called they said I switch it into the owners name. Which I did not. Not to mention I pay $120 a month for utilities. But also had to pay them on my own for a time. When I brought this up to Keyrenter they said not to worry that the utilities will be paid. Yeah I know they will be. As I pay them monthly with my rent on top of what I pay to each utility company. They are not reasonable. They penny nickel and dime you. Do yourself a favor and rent with a company that gives a damn about you and your family