paul iloahefaiva

Review of Manly Pacific Parkroyal

I usually like to write reviews on places i go to ...

I usually like to write reviews on places i go to so that other people have an idea of what to expect. I write the honest truth on various aspects of my experience whether its a positive one or not. Like i said, if i find the place awesome, i become the biggest advocate and recommend it to everyone and anyone. So i want to give one on the place i attended this morning. A group of 12 of some of my family members took me out to breakfast for my birthday to the NOVOTEL MANLY HOTEL for breakfast this morning! I haven't been there for years so i was very excited since
1. I was being spoilt for my birthday,
2. Didnt have to spend a cent
3. Got to spend it with family that i love, so i was really looking forward to it.
Let me just say, that for a "so called" 5 star hotel, they really need to put more effort to this part of the hotel! Firstly, the food was below average!!! Was quite tasteless and very disappointing! Though its a buffet breakfast so i can't expect that much from it so i let that part slide, however what was more disappointing was the service!!! In particular the waitress named GEORGINA!!!! She was an absolute disgrace! She was flat out rude and unacommodating! If i was in management in the hotel, i'd definitely be getting rid of her! NOVOTEL should be ashamed to hire an incompetent person like her! She made such a fuss to move a little table so that our group could sit together and enjoy the festivities, however this troll made it quite difficult to make this special day a memorable one! Thank goodness for the manager of the restaurant to come over and offered assistance and state that it was fine and there was no issues with it. Thank goodness there was staff that were friendly and helpful. I understand if we were unreasonable and expected something impossible, and if that were the case, she could have been nice and politely informed us of it which we would have been happy with however, GEORGINA was disrespectful, unpleasant and flat out rude!!!!! I definitely wont be going back to this place and definitely wont be recommending it to anyone!!! Believe me, i will be a spokesperson for all the WRONG reasons of this place!!! I was also planning to book a few rooms at this hotel for my sons birthday next month but that definitely wont be happening anymore!!! Shame on you GEORGINA! THANK YOU FOR RUINING MY BIRTHDAY BREAKFAST!