Every time we come here it is usually a great expe...

Every time we come here it is usually a great experience. Food is always good, games are fun.
Tonight was a completely different experience. My friends and I did not enjoy a drink made, sent it back, and got new drinks. (Our friends are all night life bartenders as well). When our food was served, the MANAGER (female, named MJ) thought it would be appropriate to send the bartender to our table to give us a demonstration of how the drink is made with the ingredients. Then proceeded to tell us it was Dave and Buster s POLICY to show us how the drinks was made. Again, while we were trying to eat our food. Completely and utterly unprofessional and disrespectful.

I don t understand what corporate policy has this kind of policy and where is this considered professional and acceptable. I honestly would love to speak to someone higher than this manager. Her response while speaking to us was I m sorry that s how you feel . Someone seriously needs to teach her about customer service and how to speak to paying customers. Really disappointed in Dave and Buster for accepting this type of work ethics and treatment of consistent, again paying customers.

Not to knock the service we received, our waitress was a angel through out the horrible experience, and the food was good. But I ve never met such an unprofessional rude and nasty person in an industry where you need to actually speak to people for a living.