My family has been to the Reef many times and had ...

My family has been to the Reef many times and had great meals, good service and nice atmosphere.
This past Friday evening was not that at all. When we all arrived 3 adults and a 2 yr old we were seated upstairs at 6:30pm which was fine. A half hour went by with No service. Husband went downstairs asked where our waiter was and they then gave us a table downstairs.
We were seated and our waiter came and brought drinks, bread and took our meal order. Time flew by with no meal. 7:45 we asked our waiter what was going on. He said he would check. He came back and said it will be out shortly. By that time we have a hungry irritable 2 yr old. And Our daughter had a headache and went to the car. We told the waiter to pack the meal and we ll take it home. We asked to speak to the manager. He came and apologized but didn t give an explanation. We asked if there was a big party going on and he replied no. Earlier we noticed a bride and groom walk by our table. Was very dissatisfied with his answer. He took $30 off our meal which didn t matter..our family night out was a bad experience at the Reef and we were all hungry and frustrated. We ate our meal at home at almost 9:00.